Refunds & Shipping Policies

Refund & Shipping Policy for ScentoraStore.com

Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.

Eligibility for Refunds

  • Items must be returned unused, in original packaging, and in resellable condition.
  • Refund requests must be made within 3 days of receiving the product.
  • Certain items such as perfumes and personal care products may not be eligible for return due to hygiene reasons.

Refund Process

  1. To initiate a return, contact us at scentora10@gmail.com with your order details.
  2. Once your return is approved, we will provide instructions on where to send the item.
  3. After receiving and inspecting the item, we will process the refund within X business days.
  4. Refunds will be issued to the original payment method. Shipping costs are non-refundable.

Non-Refundable Items

  • Items marked as final sale.
  • Used or damaged products.
  • Gift cards or promotional items.

Shipping Policy

We strive to process and ship all orders as quickly as possible.

Shipping Time & Processing

  • Orders are processed within X business days after payment confirmation.
  • Shipping times vary depending on location and selected shipping method.

Shipping Costs

  • Shipping fees are calculated at checkout based on destination and package weight.
  • Free shipping may be available for orders above a certain amount.

International Shipping

  • We ship worldwide, but customs duties and taxes (if applicable) are the customer’s responsibility.
  • Delivery times may be longer due to customs clearance delays.

Order Tracking & Delays

  • Once your order ships, a tracking number will be provided.
  • We are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances.

Lost or Damaged Shipments

  • If your package is lost or damaged during transit, please contact us immediately at scentora10@gmail.com.
  • We will work with the shipping carrier to resolve the issue, but we are not liable for lost or stolen packages once they are marked as delivered.

For any questions regarding refunds or shipping, feel free to contact us at scentora10@gmail.com.